Frequently asked questions
We have treatments thoughtfully crafted to be personal, impactful, and deeply transformative.
*Prices vary by location. For details, please contact a guest experience agent at 1-866-BEYOND-5.
General FAQ
Arrive 15-20 minutes before your appointment to check in, change, and enjoy the spa amenities. Your therapist will consult with you before your service to personalise the experience.
We recommend booking in advance to secure your preferred time and therapist, especially on weekends. Reservations can be made online, by phone, or in-person at any location.
We provide robes, sandals, and all personal care products. You only need to bring yourself. Swimwear is optional for co-ed amenity areas.
Amenity access is complimentary for guests with a service booked. Members receive amenity access with their monthly treatment.
We ask for 24 hours notice for cancellations. Late cancellations or no-shows may be charged the full service fee.
Membership FAQ
One 50-min Pure Relaxation Massage or Spa Style Facial each month, complimentary spa amenity access, and exclusive member pricing on all additional services.
One 80-min Pure Relaxation Massage or Spa Style Facial each month, complimentary spa amenity access, a monthly enhancement with any 60+ min service, and 20% off H2V skincare products.
Member benefits are valid for 60 days from the date they are issued. We encourage members to book their monthly treatment early in the month.
Memberships can be cancelled with 30 days written notice. Please contact your home spa or our guest experience team for assistance.
Yes — your Burke Williams membership is valid at any of our 10 locations across Southern and Northern California.
Spa Services FAQ
Please contact your local spa directly or call our guest experience team at 1-866-BEYOND-5 for current pricing at your preferred location.
We offer dedicated Prenatal Massage services for expecting mothers from the second trimester onwards. Please inform your therapist and the guest experience team when booking.
Yes — you can request a preferred therapist when booking. We can't guarantee availability but will always do our best to accommodate your preference.
We recommend arriving at least 15 minutes before your appointment. This allows time to change, relax in our amenities, and complete your intake consultation.
Gift Cards FAQ
Gift cards can be purchased online through our Gift Cards page. They are delivered instantly to the recipient's email address.
Yes — gift cards can be applied toward membership initiation fees and the first month of membership at any location.
Burke Williams digital gift cards do not expire and can be used at any location for any service or retail purchase.
Yes — you can check your gift card balance online through the Gift Cards page or by calling 1-866-BEYOND-5.