Frequently asked questions

We Have Treatments Thoughtfully Crafted To Be Personal, Impactful, and Deeply Transformative

*Prices vary by location. For details, please contact a guest experience agent at 1-866-BEYOND-5.

General

What can I expect on my first visit?

You can expect a warm, welcoming experience designed to help you feel at ease from the moment you arrive. Our guest experience team will walk you through the facility, answer any questions, and ensure your treatment is tailored to your needs. Please plan to arrive 15 minutes early to complete a brief health intake form.

Do I need to be a member to visit Burke Williams?

No. Burke Williams welcomes both members and non-members. Membership simply enhances the experience with added benefits, priority booking, exclusive pricing, and more. Non-members can book and enjoy all of our services at standard rates.

Are reservations required?

Reservations are recommended, especially if you want a specific therapist, treatment time, or popular service. Walk-ins are welcome based on availability, but we recommend booking in advance to secure your preferred appointment.

Where should I park?

Parking varies by location. We recommend checking your selected location's page for specific parking details. Most Burke Williams locations have complimentary or validated parking available for guests.

Can I use my phone inside the spa?

To preserve a calm, restorative environment, phone use should be kept to a minimum inside the spa. We ask that you silence your device and avoid calls in treatment areas and relaxation lounges.

What is your age policy?

Age requirements may vary by service and location. We recommend checking with your preferred location for specifics. Generally, guests under 18 require a parent or guardian present for certain services.

What should I bring with me when I visit the spa?

Please bring payment and identification. Swimsuits are optional but recommended for certain hydrotherapy or bath services. We provide robes, towels, and all other essentials. Leave valuables at home — secure lockers are available.

Membership

How long is membership valid for?

Membership remains active for as long as your account is in good standing. Monthly memberships auto-renew each billing cycle. Annual memberships are valid for 12 months from the purchase date.

How do I cancel my membership?

Cancellation requests are handled directly through Burke Williams guest services. Please contact your local spa or call 1-866-BEYOND-5 to initiate a cancellation. Note that cancellations may require a notice period as specified in your membership agreement.

Can I share my membership with someone else?

Memberships are generally intended for the member, though select membership tiers may include guest passes or companion benefits. Please check your membership terms or speak with a guest experience agent for details specific to your plan.

Spa Services

Can I wear retinol before my facial?

It is usually best to avoid retinol before a facial, especially if you are having an exfoliating or chemical treatment. We recommend discontinuing retinol use 48–72 hours prior to your facial appointment. Your esthetician will review your skincare routine during the intake process.

Are the massages safe for pregnant women?

Some massage treatments may be suitable during pregnancy, depending on trimester and health status. Please inform us at the time of booking. Our therapists are trained in prenatal massage, which uses modified techniques designed specifically for expectant mothers.

Is there anyone I can speak to about a billing, treatment, or account concern?

Yes. We can assist with billing questions, treatment concerns, and account issues. Please contact your local Burke Williams spa directly, or reach us at 1-866-BEYOND-5. Our team is committed to resolving any concern quickly and with care.

Do you offer payment plans?

Payment options may vary depending on the service, membership, or package you select. Some locations offer financing or installment options for larger packages. Please speak with a guest experience agent at your location for available payment arrangements.

Gift Cards

How can I use my Gift Card?

Gift cards can be applied toward Burke Williams services, treatments, retail products, and certain membership options. Simply present your gift card at checkout — in-spa or online. Gift cards are not redeemable for cash.

Do Gift Cards expire?

Gift cards may be subject to specific terms or promotional conditions. Standard Burke Williams gift cards do not expire. If your card was part of a promotional offer, check the card's terms for any applicable expiration or restrictions.

Can I use my gift card to purchase special promotions or discounts?

This may vary depending on the promotion. Checking the offer details at the time of purchase is the best way to confirm eligibility. In most cases, gift cards can be combined with standard service bookings.

Special Events

Can I plan an event at a Burke Williams location?

Yes. Burke Williams can accommodate a range of special gatherings, including bachelorette parties, birthday celebrations, corporate wellness events, and bridal group bookings. Please contact your preferred location directly to discuss availability and group pricing.

Shop Purchases

What is your product return policy?

Product return eligibility may vary by item and purchase conditions. Unopened products in original packaging are generally eligible for return within 30 days of purchase. Please bring your receipt or order confirmation and speak with a team member at your location.

I don't want my package anymore, can I get a refund?

Package refunds may depend on the purchase terms and whether services have been used. Unused packages within a certain timeframe may be eligible for a full or partial refund. Please contact your location or guest services to review your specific situation.